Operational Care Management is the process of coordinating patient oversight activities across multiple care management services, including RPM, CCM, APCM, TCM, and related patient engagement programs.

Rather than managing each service separately, operational care management helps organizations improve visibility, continuity, coordination, and accountability across the patient journey.

HCUnity supports operational care management by bringing patient activities, documentation, workflows, and oversight processes together within one connected framework.

Remote Patient Monitoring (RPM) can provide valuable information about a patient's health, but RPM alone only represents one part of the patient's overall care journey.

A patient may have chronic conditions, recent hospitalizations, medication changes, social barriers, or follow-up needs that are not addressed through RPM alone.

Organizations often achieve better operational outcomes when RPM activities are coordinated with broader care management services such as CCM, APCM, and TCM.

HCUnity helps organizations connect RPM activities with the larger patient oversight process to improve continuity and coordination.

Advanced Primary Care Management (APCM) and Remote Patient Monitoring (RPM) support different aspects of patient care.

RPM focuses on monitoring patient health data and identifying potential concerns.

APCM focuses on longitudinal patient management, care coordination, preventive services, care planning, and ongoing patient engagement.

When used together, RPM can provide valuable patient information while APCM provides the framework for coordinating care activities over time.

HCUnity helps organizations support both RPM and APCM activities within one operational care management structure.

Patients often require follow-up care after discharge. This may include medication reviews, physician follow-up appointments, care coordination activities, patient education, and monitoring for potential complications.

HCUnity helps organizations support Transitional Care Management (TCM) workflows and maintain visibility into post-discharge patient activities.

Longitudinal patient oversight is the ongoing process of monitoring, coordinating, documenting, and supporting a patient throughout their healthcare journey rather than focusing on a single encounter or service.

Longitudinal oversight helps organizations identify changes in patient condition, monitor progress toward goals, support care transitions, and maintain continuity across multiple care management programs.

HCUnity was designed to support longitudinal patient oversight through one connected operational framework.